Playwise HQ Refund & Billing Policy

Last Updated: 24 May 2025

At Playwise HQ (“Playwise”, “we”, “our”, or “us”), we are committed to delivering a high-quality product that enables revenue teams to win more competitive deals.

This Refund & Billing Policy forms part of the Playwise HQ Terms of Service. Enterprise subscriptions governed by an Order Form may have different billing or refund terms.

If you have billing questions, please contact us at billing@playwisehq.com.

1. Cancellations & Refunds

1.1 Subscription Cancellations

You can cancel your monthly or annual subscription at any time. Your access to paid features will remain active until the end of the current billing cycle.

We do not offer prorated refunds for unused subscription time.

1.2 7-Day Money-Back Guarantee (Self-Serve Plans Only)

We offer a 7-day money-back guarantee to new customers purchasing a subscription directly through our website.

If you’re not satisfied with Playwise HQ within 7 days of your initial payment, email us at billing@playwisehq.com to request a full refund.

Refund requests submitted after the 7-day period will not be eligible.

Enterprise subscriptions purchased under an Order Form are not eligible unless expressly agreed in writing.

2. Free Plan & Upgrades

Playwise HQ offers a free tier so you can explore the product before committing.

If you upgrade from the free tier to a paid plan, the 7-day guarantee applies starting from the date of your first payment.

3. Failed Payments & Grace Period

If your payment fails (expired card, insufficient funds, etc.), we may provide a short grace period (typically up to 7 days) to allow you to update your payment method.

During this time:

  • We may automatically retry the charge

  • You may receive reminders to update billing information

If payment is not completed within the grace period, your account may be downgraded to the free plan or suspended.

4. Chargebacks & Disputes

4.1 What Is a Chargeback?

A chargeback is when you dispute a charge directly with your bank or credit card provider.

4.2 Our Chargeback Policy

If a chargeback is initiated:

  • Your Playwise HQ account may be suspended while the dispute is investigated

  • We strongly recommend contacting billing@playwisehq.com first, as most billing issues can be resolved quickly

If the dispute is resolved in our favor, we may restore access at our discretion.

5. Refund Timelines

Approved refunds are processed via Stripe (our payment provider).

Refunds typically appear on your original payment method within 5–10 business days, depending on your bank.

6. Policy Updates

We may revise this policy from time to time. If we make significant changes, we will notify you via:

  • A notice on our website

  • Email, if you are an active subscriber

Continued use of Playwise HQ constitutes acceptance of the revised policy.

7. Contact Us

For billing-related questions:

📧 Email: billing@playwisehq.com