Playwise HQ Refund & Billing Policy
Last Updated: 24 May 2025
At Playwise HQ (“Playwise”, “we”, “our”, or “us”), we are committed to delivering a high-quality product that enables revenue teams to win more competitive deals. This policy outlines our approach to refunds, cancellations, payment failures, and disputes.
If you have questions about billing, please contact us at billing@playwisehq.com.
1. Cancellations & Refunds
1.1 Subscription Cancellations
You can cancel your monthly or annual subscription at any time. Your access to paid features will remain active until the end of the current billing cycle.
Note: We do not offer prorated refunds for unused time on a subscription.
1.2 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee to all new customers.
If you’re not satisfied with Playwise HQ within 7 days of your initial payment, email us at billing@playwisehq.com to request a full refund.
Refund requests submitted after the 7-day period will not be eligible.
2. Free Plan & Upgrades
Playwise HQ offers a free tier so you can explore the product before committing.
If you choose to upgrade from the free tier to a paid plan, the 7-day guarantee still applies from the date of your first payment.
3. Failed Payments & Grace Period
If your payment fails (due to an expired card, insufficient funds, etc.), we may grant a short grace period to allow you to update your payment method.
During this time:
We’ll attempt to automatically retry the charge.
You may receive email reminders to update your billing info.
If payment isn’t completed within the grace period, your account may be downgraded to the free plan or suspended.
4. Chargebacks & Disputes
4.1 What Is a Chargeback?
A chargeback is when you dispute a charge directly with your bank or credit card provider. These are generally for fraudulent transactions but can be misused.
4.2 Our Chargeback Policy
If a chargeback is initiated:
Your Playwise HQ account may be suspended or permanently banned.
We strongly recommend contacting billing@playwisehq.com before initiating a dispute — most billing issues can be resolved quickly on our end.
If the dispute is resolved in our favor, we may restore access to your account at our discretion.
5. Refund Timelines
If a refund is approved, it will be processed via Stripe (our payment provider).
Refunds typically appear on your original payment method within 5–10 business days, depending on your bank.
6. Policy Updates
We may revise this Refund & Billing Policy from time to time. If we make significant changes, we’ll notify you via:
A banner or notice on our website
Email, if you’re an active subscriber
Your continued use of Playwise HQ after updates means you accept the revised terms.
7. Contact Us
For any billing-related questions:
📧 Email: billing@playwisehq.com