Last Updated: 4 May 2025

Garage Guardian Pty Ltd operator of PlaywiseHQ.com and the associated Playwise HQ application (“Playwise HQ”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal data when you access our software-as-a-service (SaaS) platform and related services (“Service”).

By using Playwise HQ, you consent to this Privacy Policy. If you do not agree, please do not use our Service.

1. Who We Are

Garage Guardian Pty Ltd (Operator of PlaywiseHQ.com and associated SaaS application)
ABN: 64 679 166 904
Registered address: 6 Kirkstone Road, Wheeler Heights, New South Wales, Australia

For any privacy-related inquiries, you can contact us at:

2. What Personal Information We Collect

We collect the following types of personal information:

2.1 Information You Provide Directly

  • Account Information: Name, email address, password. Payment details (if you subscribe to a paid plan are collected and processed by Stripe).
  • Profile Data: Any additional details you choose to add to your profile.
  • User-Generated Content: Competitor Battlecards, Sales Intelligence and other notes associated with your use of the SaaS application.
  • Customer Support: When you contact us, we may collect details about your inquiry.

2.2 Information We Collect Automatically

  • Device & Log Data: IP address, browser type, operating system, and usage data (such as time spent on the platform).
  • Cookies & Tracking Technologies: We use cookies and analytics tools to improve user experience. See our Cookie Policy for more details.

2.3 Payment Information

  • Payments are securely processed through Stripe. We do not store your full credit card details. See Stripe’s Privacy Policy for more information.

3. How We Use Your Information

We collect and use your information to:

  1. Provide and Improve the Service – Maintain, personalize, and enhance Playwise HQ.
  2. Process Payments – Handle billing for paid plans securely via Stripe.
  3. Communicate With You – Send account updates, service announcements, or marketing emails (you can opt out).
  4. Ensure Security & Compliance – Detect fraudulent activity, enforce terms, and comply with legal obligations.
  5. Analyze Usage Data – Improve our platform based on usage patterns.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in these situations:

  • Service Providers: We use trusted third-party vendors (such as hosting providers, analytics tools, and payment processors) to operate Playwise HQ.
  • Legal Compliance: If required by law, we may disclose your information to authorities.
  • Business Transfers: If Playwise HQ undergoes a merger, acquisition, or asset sale, user data may be transferred as part of the business transaction.

5. International Data Transfers & GDPR Compliance

Garage Guardian Pty Ltd (the operator of PlaywiseHQ.com and the associated SaaS application) is based in New South Wales, Australia, but we store data using MongoDB Atlas, a US-based cloud database provider. Since we may have users from the European Union (EU) or the United Kingdom (UK), we comply with GDPR and UK GDPR when transferring user data internationally.

Our data processor, MongoDB Atlas, has implemented Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring that personal data transferred outside the EU/UK remains legally protected. These SCCs legally require MongoDB Atlas to comply with GDPR-equivalent security, privacy, and data protection standards.

If you are an EU/UK user and have questions about how we protect your data during international transfers, please contact us at info@playwisehq.com.

6. How We Protect Your Data

We implement security measures to safeguard your personal data, including:

  •  Encryption of sensitive data.
  •  Access controls (limiting who can access personal information).
  •  Regular security audits and monitoring for vulnerabilities.

However, no system is 100% secure. If you suspect unauthorized access, contact us immediately.

7. Your Rights & Choices

7.1 Rights Under Australian Privacy Law

If you are in Australia, you have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion (subject to legal requirements).
  • Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data.

To exercise your rights, contact us at [Insert Contact Email].

7.2 Rights Under GDPR (For EU Users)

If you are in the European Union, you may also have rights under GDPR, including:

  • The right to data portability (export your data).
  • The right to restrict processing or object to certain uses.
  • The right to withdraw consent (if processing is based on consent).

7.3 Rights Under CCPA (For California Users)

If you are a California resident, you may have rights under CCPA, including:

  • The right to know what personal data we collect.
  • The right to opt out of data sharing for targeted advertising (we do not sell data).
  • The right to request deletion of personal information.

8. Data Retention

  • We keep your account data for as long as you have an active account.
  • If you delete your account, we will erase your data unless we are legally required to retain certain information.
  • Backup copies may persist for a short time due to security and operational requirements.

9. Cookies & Tracking

We use cookies and tracking technologies to:

  • Improve performance.
  • Remember user preferences.
  • Provide analytics for improving the platform.

See our Cookie Policy for details on managing cookies.

10. Third-Party Links & Integrations

Our platform may link to third-party websites (e.g., competitor websites you list on battlecards).

  • We are not responsible for third-party privacy practices.
  • When using integrations (e.g., sign-in via Google), their privacy policies apply.

11. Updates to This Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify you by:

  • Email (if applicable)
  • A notice on our website

Your continued use of PlaywiseHQ after updates means you accept the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: info@playwisehq.com