Privacy Policy

Last Updated: 4 May 2025

Playwise HQ Pty Ltd (“Playwise HQ”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and store personal information when you access our software-as-a-service platform and related services (the “Service”).

By using Playwise HQ, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree, please do not use the Service.

1. Who We Are

Playwise HQ is operated by:

Playwise HQ Pty Ltd
ABN: 11 687 309 164
Registered Address: 6 Kirkstone Road, Wheeler Heights, New South Wales, Australia

For privacy-related inquiries, contact:

📧 Email: info@playwisehq.com

2. Personal Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

When you create an account or use the Service, you may provide:

  • Account Information (name, email address, login credentials)

  • Profile Information (optional details you add to your account)

  • Customer Support Communications (information you provide when contacting us)

You may also upload content into the Service. This content is generally business-related, but it may contain personal information if you include names, contact details, or other identifiers.

2.2 Information We Collect Automatically

When you access the Service, we may collect:

  • Device and Log Data, such as IP address, browser type, operating system, and timestamps

  • Usage Data, such as pages viewed, features used, and interaction patterns

  • Cookies and Similar Technologies used for authentication, analytics, and performance

2.3 Payment Information

Payments are processed securely through Stripe.

Playwise HQ does not store full credit card details. Payment information is handled directly by Stripe under its own privacy practices.

3. How We Use Personal Information

We use personal information to:

  • Provide and operate the Service (account access, platform functionality)

  • Process billing and payments for paid subscriptions

  • Communicate with you, including service notices and account-related messages

  • Provide customer support and respond to inquiries

  • Improve and maintain the Service, including performance, reliability, and feature development

  • Ensure security and prevent misuse, including detecting fraud or unauthorized access

  • Comply with legal obligations and enforce our Terms of Service

4. How We Share Personal Information

We do not sell or rent personal information.

We may share personal information only in the following circumstances:

4.1 Service Providers and Subprocessors

We use trusted third-party vendors (“subprocessors”) to deliver the Service, such as:

  • Infrastructure hosting

  • Database storage

  • Payment processing

  • Transactional email delivery

  • AI-powered functionality

Our subprocessors may include providers such as MongoDB Atlas, Render, Stripe, Resend, OpenAI, Anthropic, and Perplexity.

A current list of subprocessors is available here.

4.2 Legal Requirements

We may disclose personal information if required to do so by law, regulation, court order, or governmental authority.

4.3 Business Transfers

If Playwise HQ is involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.

5. International Data Transfers

Playwise HQ is based in Australia, but we may process and store personal information in other countries where our service providers operate.

Where required under applicable law (including GDPR), we rely on appropriate safeguards for international transfers, such as:

  • Standard Contractual Clauses (SCCs)

  • Other lawful transfer mechanisms

If you have questions about international transfers, please contact us at info@playwisehq.com.

6. AI-Powered Features

Playwise HQ may offer features powered by artificial intelligence or machine learning, such as content generation, recommendations, or competitive insights.

You acknowledge that:

  • AI-generated outputs may not always be accurate or complete

  • You are responsible for reviewing outputs before relying on them

  • Personal information may be processed as part of providing these features where applicable

Playwise HQ processes such data only as necessary to provide and improve the Service in accordance with our Terms and DPA.

7. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access controls and secure infrastructure practices.

However, no system is completely secure. If you believe your account has been compromised, please contact us immediately.

8. Data Retention

We retain personal information for as long as necessary to:

  • Provide the Service

  • Maintain active accounts

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

If you delete your account, we will delete or anonymize personal information within a reasonable period, subject to legal or operational retention requirements (such as backups).

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information.

9.1 Australian Privacy Rights

If you are in Australia, you may request access to or correction of your personal information.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9.2 GDPR Rights (EU/UK Users)

If you are located in the EU or UK, you may have rights including:

  • Access to your personal data

  • Correction or deletion

  • Data portability

  • Restriction or objection to processing

  • Withdrawal of consent (where processing is based on consent)

9.3 CCPA Rights (California Users)

If you are a California resident, you may have rights to:

  • Know what personal information we collect

  • Request deletion of personal information

  • Opt out of certain data sharing practices (we do not sell personal data)

To exercise any rights, contact: info@playwisehq.com

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain secure login sessions

  • Remember preferences

  • Analyze platform usage and performance

You may control cookies through your browser settings. Where required, we provide cookie consent mechanisms.

11. Third-Party Links and Integrations

The Service may link to third-party websites or integrate with third-party platforms (such as CRMs).

We are not responsible for the privacy practices of third-party services. Your use of third-party services is governed by their own terms and privacy policies.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

If changes are significant, we will notify you by:

  • Posting a notice on our website

  • Emailing active subscribers where appropriate

Continued use of the Service after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Playwise HQ Pty Ltd
📧 Email: info@playwisehq.com